- Core Customer Experience Audits
-
Mystery Shopping Programs
- In-store Mystery ShopChecks
- E-commerce Mystery Checks
- Q-Commerce Mystery Checks
- Patient Experience Checks
- Mystery CallChecks
- Mystery WebChecks
- Mystery eMailChecks
- Competition Checks
- MOP (Price) Checks
- Delivery & Last-Mile Experience Audit
- Brand & IP Protection
- Integrity Checks
- Promoter Targeted Checks
-
Mystery Shopping Programs
- Customer Understanding & Research Services
- Advanced Analytics & Insight Frameworks
- Strategy, Consulting & CX Transformation
- Inspection
- HR & Training
Services
Our Services
We measure, analyse, and improve customer experience, operational execution, and frontline performance across industries.
Core Customer Experience Audits
Measure how your brand is truly experienced across stores, digital channels, service centres, and delivery touchpoints. We identify service gaps, behavioural inconsistencies, and execution failures before they impact loyalty.
| Mystery Shopping Programs | Operational Excellence Audits |
|---|---|
| Mystery ShopChecks | Service Centre Checks |
| Patient Experience Checks | Visual Merchandising Checks |
| Competition Checks | Site Checks |
| Brand & IP Protection | Stock Checks |
| MOP (Price) Checks | BOH (Back of House) Audits |
| Integrity Checks | Implementation Audits |
| Promoter Targeted Checks | Infrastructural Audits |
Customer Understanding & Research
Capture real customer sentiment through CSAT, NPS, journey surveys, and brand studies. We transform feedback into structured insights that guide experience and business decisions.
| C-SAT Surveys | Brand Positioning Surveys |
|---|---|
| Net Promoter Score (Relationship & Transactional NPS) | Brand Perception Audits |
| Customer Journey Experience (CJEx) Surveys | Retailer Brand Recommendation |
| Loyalty Program Satisfaction | Competition Benchmark Studies |
Advanced Analytics & Insight Frameworks
Convert audits and research data into decision-ready dashboards and performance indices. Our frameworks highlight trends, risks, benchmarks, and actionable improvement priorities.
| Mystery Shopper Index (MYSHIN)® | Brand Perception Diagnostics |
| Retailer/Dealer Recommendation Insights | Retailer/Dealer Recommendation Insights |
| Trend & Gap Analysis Across Touchpoints |
Strategy, Consulting & CX Transformation
Design scalable CX systems — from journey mapping and SOP frameworks to governance models and impact measurement. We turn insight into structured transformation.
| Customer Journey Mapping | Voice of Customer |
| CX Excellence Consulting (CXX) | SOP & Process Designing |
| Survey Designing & Research Frameworks | Training Program Efficacy Measurement |
| Quality Analysis & Checklist Designing | Pre Project Diagnostics |
| Pre – Post Mystery Shopping Impact Studies | Digital CX |
| Website UX Audit | Mobile App UX Review |
| Chatbot / WhatsApp Bot Testing | Social Media Responsiveness Audit |
Inspection
Verify on-ground execution across warehouses, dark stores, and retail environments. We assess stock accuracy, shelf presence, pricing discipline, and compliance with brand standards.
| Warehouse, Stock / Inventory | Dark Stores & Retail Store Checks |
| Sales Unit Presentation: Pack Dress, Labelling | Stock Level, Promotional Flashes |
| Product Age & Sell-by Dates | |
| Sales Unit Positioning: Shelf & In-store Placement | Promotional Visibility & Price / Competitor Pricing |
HR & Training Solutions
Strengthen frontline capability through targeted recruitment and behaviour-focused training. We build teams that deliver consistent, compliant, and customer-centric performance.
| Manpower Recruitment | Training |
| Behavioural | Soft Skills |
| Technical | Customised Learning |
