- Core Customer Experience Audits
-
Mystery Shopping Programs
- In-store Mystery ShopChecks
- E-commerce Mystery Checks
- Q-Commerce Mystery Checks
- Patient Experience Checks
- Mystery CallChecks
- Mystery WebChecks
- Mystery eMailChecks
- Competition Checks
- MOP (Price) Checks
- Delivery & Last-Mile Experience Audit
- Brand & IP Protection
- Integrity Checks
- Promoter Targeted Checks
-
Mystery Shopping Programs
- Customer Understanding & Research Services
- Advanced Analytics & Insight Frameworks
- Strategy, Consulting & CX Transformation
- Inspection
- HR & Training
Warehouse, Stock & Dark Store Inspections
Warehouse Inspections
Verify storage, organisation, and readiness at warehouse locations.
What we inspect:
Storage conditions
Product segregation and organisation
Damage, leakage, or contamination risks
FIFO / FEFO adherence
Operational hygiene and safety
Outcome:
Reduced losses, better inventory control, improved fulfilment accuracy.
Stock / Inventory Inspections
Validate physical stock against records and plan.
What we inspect:
Physical stock vs system stock
Stock availability and gaps
Overstocking and stockout risks
Expired or nearexpiry products
Improper storage or handling
Outcome:
Improved stock accuracy and reduced revenue leakage.
Dark Store Inspections
Evaluate execution readiness at hyperlocal and Qcommerce fulfilment centres.
What we inspect:
SKU availability
Picking accuracy
Storage discipline
Expiry and freshness controls
Hygiene and safety compliance
Outcome:
Better order accuracy and consistent customer delivery experience.
Retail Store Checks
Sales Unit Presentation
Evaluate how the product looks on the shelf.
What we inspect:
Pack dress – packaging condition, damage, tampering
Labelling – accuracy, visibility, statutory compliance
Stock level on shelf – availability and shelf fill
Onpack promotional flashes – presence and correctness
Average age of product on shelf – freshness assessment
Sellby / expiry dates – compliance and risk identification
Outcome:
Improved product credibility, freshness assurance, and compliance.
Sales Unit Positioning
Evaluate where and how the product is placed.
What we inspect:
Where on the shelf? – eyelevel, bottom shelf, premium placement
Where in store? – aisle, category zone, hightraffic areas
Prominence of promotional & POS materials – visibility and correctness
Price points – displayed price accuracy
Competitor price points – relative pricing and visibility
Outcome:
Stronger shelf visibility, competitive positioning, and conversion potential.